Conference Day Two: Friday, 30 June 2017
8:00 am - 9:00 am Registration and welcome refreshments
9:00 am - 9:15 am Opening remarks and day one recap from the Chairman
9:15 am - 10:00 am Change management and adoption – Underestimating the quantum of change for peopleOltesh Tobias, Regional Chief Procurement Officer,African Development Bank
Before you embark on your journey, you need to prepare the groundwork for a successful transition.
Many organisations have started their implementation without the proper foundations to detrimental affect.
Understanding and adopting the best practices in change management will not only facilitate a smooth take off but will also assist in minimising turbulence as you continue travelling to your destination.
l Having a clear line of sight on all organisational changes, ensuring requisite resources support that change
l Changing organisational culture from one that recognises individual achievement to one that rewards collective achievement; creating a culture where shared services will blossom and thrive
l Defining clear roles and responsibilities to provide a framework for accountability and clarity for all stakeholders
l Adopting strategies that support multi-market operations such as language barriers and differing time zones
Oltesh TobiasRegional Chief Procurement Officer
African Development Bank
10:00 am - 10:45 am PANEL DISCUSSION: Talent acquisition and career path – best practices in growing and nurturing talent into your operational leaders of tomorrowPauline Schu, Professional Insights Manager,ACCA Global Catherine Khabure, Head of HR Shared Services,Diageo, Kenya Mariam-Mendy Njie, Head of Finance Systems and Controls, Africa,Standard Chartered Bank Wekulo Nasokho, Senior Human Resources Business Partner,British American Tobacco
Historically the norm when setting up shared services has been to transfer non-strategic people into the operation.
This inherently breeds an unmotivated, low-skilled workforce. As the set up progresses and the latest developments in technologies are put in place, your workforce will need to mature to effectively manage this integral part of your business. Being able to identify, train and retain key talent who can drive your business agenda will differentiate those who can offer business excellence from those who offer business adequacy.
l Understanding the importance of your workforce and the impact they have on the overall performance of your SSO and wider business
l Top tips on how to attract, engage, retain and train key talent in your area
l Developing staff to ensure they deliver the maximum efficiency in their daily tasks
Pauline SchuProfessional Insights Manager
Catherine KhabureHead of HR Shared Services
Mariam-Mendy NjieHead of Finance Systems and Controls, Africa
Standard Chartered Bank
Wekulo NasokhoSenior Human Resources Business Partner
British American Tobacco
10:45 am - 11:15 am Networking break
11:15 am - 12:00 pm Shared services as a value-adding activity: Transforming your SSO from a cost centre to a profit centreEhsan Shammasi, Head of Human Resources Shared Services,Al Tayer Group, UAE
12:00 pm - 12:45 pm PANEL DISCUSSION: Exploring the next destination on the shared services journeyAllan Kilavuka, Global Operations Local Leader, Sub-Sahara Africa,General Electric Company, Kenya Jacqueline M. Otwori, Director, Business Process Re-engineering & Service Delivery Standards,Huduma Kenya Secretariat Gary Thompson, Consultant Advisor – Shared Services Program,Emirates Nuclear Energy Corporation, UAE Mark Buwalda, Head of Sales,Cognizant Africa Samuel Kariuki, Group Finance Director,Centum Investment Company
Understanding where you are going is key when creating a roadmap to drive your business forward. Whether you are starting your journey or have been on the journey for some time, knowing where the future of shared services lies will enable you to get there more effectively. This panel will look at:
l Gaining insights from the leaders in the industry as to their long-term objectives for their shared services operations
l Examining how technology will facilitate process optimisation and further minimise transactional costs
l Future proofing your business to enable your shared services centre to drive your business growth and expansion
l Examining how nationalisation laws and regulations will impact the development of your shared services initiatives
l Identifying the end game for business process outsourcing - can you run an effective business with minimal internal employees?
l Eliminating human involvement in transactional processes and utilising your workforce to maximise profitability
Allan KilavukaGlobal Operations Local Leader, Sub-Sahara Africa
General Electric Company, Kenya
Jacqueline M. OtworiDirector, Business Process Re-engineering & Service Delivery Standards
Huduma Kenya Secretariat
Gary ThompsonConsultant Advisor – Shared Services Program
Emirates Nuclear Energy Corporation, UAE
Mark BuwaldaHead of Sales
Samuel KariukiGroup Finance Director
Centum Investment Company