Whitepapers

The 7 Habits Of Highly Effective SSCs

The 7 Habits Of Highly Effective SSCs

Tried and tested strategies that make your shared services a success – and tips on leadership. Plus: 7 skills to foster in your team!

HR Services: Driving Customer Satisfaction

HR Services: Driving Customer Satisfaction

Do you need help in developing HR shared services? Download the SSON/ScottMadden "6-steps to HR shared services toolkit" to get started.

10 habits of highly effective shared services leaders

10 habits of highly effective shared services leaders

We asked SSON's active practitioner community to share the characteristics of leadership and work ethic that they believe make for a super effective shared services leader. Here are our favourite answers, which will help you to understand what skills you need to develop and what steps you need to take to succeed in your shared services transition.