28-30 June 2017 | Aspire Training Centre, Nairobi, Kenya
Conference Day One: Thursday, 29 June 2017
8:00 am - 9:00 am Registration and welcome refreshments
9:00 am - 9:15 am SSON Opening Remarks
9:15 am - 9:30 am Chairman’s opening remarks: The role of shared services in driving business strategy and performance
Allan Kilavuka
Global Operations Local Leader, Sub-Sahara AfricaGeneral Electric Company, Kenya
9:30 am - 10:15 am KEYNOTE ADDRESS: The value of Shared Services - A GE perspective
10:15 am - 11:00 am PRESENTATION: Streamlining operations through the application of Business Process Management (BPM)
When achieving operational excellence is the goal, it is imperative to ensure all business processes are reaching the highest level of efficiency to reduce costs and maintain a competitive advantage. BPM assists business leaders improve their organisational performance by analysing, designing, implementing, modifying, controlling and revising operational business processes.
The main points covered in this session are:
l Building a business case for BPM to improve your organisations competitiveness
l Assessing organisational processes in order to design the most efficient framework to complete operations
l Utilising automation to minimise errors and improve employee productivity
Gary Thompson
Consultant Advisor – Shared Services ProgramEmirates Nuclear Energy Corporation, UAE
11:00 am - 11:30 am Networking break
11:30 am - 12:30 pm Shared Services in Banking & Commerce
Gary Thompson
Consultant Advisor – Shared Services ProgramEmirates Nuclear Energy Corporation, UAE
11:30 am - 12:30 pm Demystifying the elements of Business Process Outsourcing (BPO): How to ensure your core business is efficient
11:30 am - 12:30 pm Embracing the culture shift: up-skilling your skill-set to become more consultative and customer focused
11:30 am - 12:30 pm Learning and development: the evolution of the shared services career path
12:30 pm - 1:30 pm Networking lunch
1:30 pm - 2:15 pm Aligning the shared services model to the Group business model: a key enabler of growth and performance
2:15 pm - 3:00 pm Transforming service delivery in the Public sector utilising a one-stop-shop approach
Jacqueline M. Otwori
Director, Business Process Re-engineering & Service Delivery StandardsHuduma Kenya Secretariat
3:00 pm - 3:10 pm Chairman’s closing remarks and networking refreshments
Allan Kilavuka
Global Operations Local Leader, Sub-Sahara AfricaGeneral Electric Company, Kenya