Conference Day One: Thursday, 29 June 2017

8:00 AM - 9:00 AM Registration and welcome refreshments


Emma-Jayne King

Portfolio Director
SSON Middle East & Africa

9:15 AM - 9:30 AM Chairman’s opening remarks: The role of shared services in driving business strategy and performance

Allan Kilavuka, Global Operations Local Leader, Sub-Sahara Africa, General Electric Company, Kenya

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Allan Kilavuka

Global Operations Local Leader, Sub-Sahara Africa
General Electric Company, Kenya

9:30 AM - 10:15 AM KEYNOTE ADDRESS: The value of Shared Services - A GE perspective

Huned Ujjainwala, General Manger, Global Operations META, General Electric Company, UAE


Huned Ujjainwala

General Manger, Global Operations META
General Electric Company, UAE

10:15 AM - 11:00 AM PRESENTATION: Streamlining operations through the application of Business Process Management (BPM)

Gary Thompson, Consultant Advisor – Shared Services Program, Emirates Nuclear Energy Corporation, UAE
When achieving operational excellence is the goal, it is imperative to ensure all business processes are reaching the highest level of efficiency to reduce costs and maintain a competitive advantage. BPM assists business leaders improve their organisational performance by analysing, designing, implementing, modifying, controlling and revising operational business processes.

The main points covered in this session are:
l Building a business case for BPM to improve your organisations competitiveness
l Assessing organisational processes in order to design the most efficient framework to complete operations
l Utilising automation to minimise errors and improve employee productivity

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Gary Thompson

Consultant Advisor – Shared Services Program
Emirates Nuclear Energy Corporation, UAE

11:00 AM - 11:30 AM Networking break


Gary Thompson

Consultant Advisor – Shared Services Program
Emirates Nuclear Energy Corporation, UAE

11:30 AM - 12:30 PM Demystifying the elements of Business Process Outsourcing (BPO): How to ensure your core business is efficient

Alex Mbaka, Head of Channels Operations, Barclays Bank, Kenya

Alex Mbaka

Head of Channels Operations
Barclays Bank, Kenya

11:30 AM - 12:30 PM Embracing the culture shift: up-skilling your skill-set to become more consultative and customer focused

Sue White, Group Head of Human Capital Shared Services, Standard Bank

Sue White

Group Head of Human Capital Shared Services
Standard Bank

11:30 AM - 12:30 PM Learning and development: the evolution of the shared services career path

Pauline Schu, Professional Insights Manager, ACCA Global

Pauline Schu

Professional Insights Manager
ACCA Global

12:30 PM - 1:30 PM Networking lunch

1:30 PM - 2:15 PM Aligning the shared services model to the Group business model: a key enabler of growth and performance

Risper Mukoto, Managing Director, Centum Business Solutions, Kenya

Risper Mukoto

Managing Director
Centum Business Solutions, Kenya

2:15 PM - 3:00 PM Transforming service delivery in the Public sector utilising a one-stop-shop approach

Jacqueline M. Otwori, Director, Business Process Re-engineering & Service Delivery Standards, Huduma Kenya Secretariat

Jacqueline M. Otwori

Director, Business Process Re-engineering & Service Delivery Standards
Huduma Kenya Secretariat

3:00 PM - 3:10 PM Chairman’s closing remarks and networking refreshments

Allan Kilavuka, Global Operations Local Leader, Sub-Sahara Africa, General Electric Company, Kenya

Allan Kilavuka

Global Operations Local Leader, Sub-Sahara Africa
General Electric Company, Kenya