Gary ThompsonConsultant Advisor – Shared Services Program
Emirates Nuclear Energy Corporation, UAE
Gary Thompson is a specialist in business support service delivery, working within organisations to provide advice and guidance on the use of shared services operating models and service excellence, to deliver the enablement strategy of the CEO, COO and CFO, together with providing hands on implementation management and direction to bring the organisational and operational changes to life. Throughout his international career, spanning over 20 years and multiple continents, Gary has gained deep expertise in major institutions in the Commerce, Banking and Industry segments where he has focused on customer centric service models, covering a wide spectrum of operational and enablement functions. These have included Retail and Commercial Banking Operations, Finance & Accounting, Procurement, HR, IT and General & Administration Shared Services and changes to customer engagements to attain statutory and regulatory compliance. He is currently working with and advising the Emirates Nuclear Energy Corporation, a part of the UAE Government, in the development of their Shared Services agenda and has previously completed similar successful engagements in Barclays Bank, Bank of Ireland, Budget Rent a Car, First Group, Lafarge Holcim and the National Bank of Abu Dhabi. His specialization is in the transformation of retail and commercial banking operations into efficient service delivery through: • Realigning manual processing into effective work cell based processing functions prior to automating using workflows and robotics • Implementing a new work culture through a lean six sigma management model to replace SME dependent management structures. Gary became a member of the Chartered Institute of Management Accountants in the UK prior to being awarded his Fellowship of the Institute in 1992.
Implementing a shared services structure within your organisation is a complicated and lengthy task and it is imperative to embark on your journey with a comprehensive master plan that will lay the foundations for the long-term development of your operational framework. This masterclass is beneficial for those professionals that are tasked with the development and implementation of a shared service centre and will serve as a detailed guide of the best practices that should be deployed to ensure success, using real-life examples as illustration. The masterclass has been designed to assist you to:
l Gain stakeholders buy in for the adoption and successful implementation of shared services
l Examine the emerging trends in the economy, i.e. technology, management 2.0 and globalisation, as well as their impacts on the expectations for shared services
l Build a holistic overview and identify the value piece your SSC can bring to the organisation
l Understand how to plan what services need to be done in-house, and how to strengthen your SSC’s core capabilities
l Analyse the key challenges in driving SS&O transformation within a multi-stakeholder corporate environment
l Prepare a roadmap for deployment from single function to multifunction through to integrated and GBS models
10:15 AM PRESENTATION: Streamlining operations through the application of Business Process Management (BPM)
When achieving operational excellence is the goal, it is imperative to ensure all business processes are reaching the highest level of efficiency to reduce costs and maintain a competitive advantage. BPM assists business leaders improve their organisational performance by analysing, designing, implementing, modifying, controlling and revising operational business processes.
The main points covered in this session are:
l Building a business case for BPM to improve your organisations competitiveness
l Assessing organisational processes in order to design the most efficient framework to complete operations
l Utilising automation to minimise errors and improve employee productivity
Understanding where you are going is key when creating a roadmap to drive your business forward. Whether you are starting your journey or have been on the journey for some time, knowing where the future of shared services lies will enable you to get there more effectively. This panel will look at:
l Gaining insights from the leaders in the industry as to their long-term objectives for their shared services operations
l Examining how technology will facilitate process optimisation and further minimise transactional costs
l Future proofing your business to enable your shared services centre to drive your business growth and expansion
l Examining how nationalisation laws and regulations will impact the development of your shared services initiatives
l Identifying the end game for business process outsourcing - can you run an effective business with minimal internal employees?
l Eliminating human involvement in transactional processes and utilising your workforce to maximise profitability