Mark BuwaldaHead of Sales
Mark Buwalda is responsible for Cognizant Sales in Africa. He originates from The Netherlands, but already lives 20 years in South Africa and joined Cognizant 4 years ago. Cognizant has established a dependable reputation within the African financial sector with high profile deliveries while working both on-site as well as off-shore. While Cognizant has a wide services portfolio on offer, the African focus is on core banking implementations and upgrades, Digital and automated testing. Mark´s career started at Deloitte, which took him from The Netherlands to the US and finally to South Africa. He holds an MBA from "The American University" based in Washington DC, USA. Mark is married and has 3 children.
Understanding where you are going is key when creating a roadmap to drive your business forward. Whether you are starting your journey or have been on the journey for some time, knowing where the future of shared services lies will enable you to get there more effectively. This panel will look at:
l Gaining insights from the leaders in the industry as to their long-term objectives for their shared services operations
l Examining how technology will facilitate process optimisation and further minimise transactional costs
l Future proofing your business to enable your shared services centre to drive your business growth and expansion
l Examining how nationalisation laws and regulations will impact the development of your shared services initiatives
l Identifying the end game for business process outsourcing - can you run an effective business with minimal internal employees?
l Eliminating human involvement in transactional processes and utilising your workforce to maximise profitability